Terms of Service

The service

Callback Clone provides an AI receptionist service that answers calls, books appointments, and sends follow-up messages on behalf of your business. We also offer Callback Clone Complete, a full-service package that adds a website with hosting, ad creative, ad campaign management, and social video posting. Plans, pricing, and included call volumes are described on our pricing page.

Billing

Subscriptions are billed monthly. A one-time setup fee applies when you get started; it is separate from your monthly subscription.

AI receptionist plans (Starter, Growth, and Pro) include a free first month. The setup fee covers configuration of your number, calendar, and AI agent. You can upgrade, downgrade, or cancel at any time; there are no long-term contracts.

Callback Clone Complete has no free first month and a 3-month minimum term: by signing up, you agree to stay on Complete for at least your first 3 billing months. After that, it continues month to month. Existing AI receptionist customers who upgrade to Complete pay no new setup fee, and their 3-month minimum starts on the upgrade date.

Ad spend is not included in any plan. On Complete, ads run on ad accounts in your name, and you pay the ad platforms (such as Meta, Google/YouTube, and TikTok) directly. Our monthly fee covers our work, not your ad budget.

Your responsibilities

You're responsible for the accuracy of the business information you provide (hours, pricing, services, calendar access) since your AI receptionist relies on it to answer calls correctly. You're also responsible for complying with applicable laws regarding call recording and customer communications in your jurisdiction.

Cancellation

You may cancel by contacting us. AI receptionist plans can be cancelled at any time. Complete can be cancelled at any time after its 3-month minimum term ends. Cancellation stops future billing; it does not refund the current billing period unless required by law.

If you cancel Complete, you keep your domain and your website content. We continue hosting your website for 30 days after you notify us, so you have time to move it, and then hosting stops. Your ad accounts and social media accounts belong to you throughout.

Callback Clone Complete: results and content

We work to make your ads and content perform well, but we do not guarantee any number of leads, sales, bookings, return on ad spend, search rankings, or followers. Results depend on your market, your offer, and your ad budget.

To run Complete, we need access to your ad, social media, and website accounts, a payment method on your ad accounts, and your brand materials. You're responsible for the accuracy of the information and materials you give us and for approving content before it is posted. Ads must also follow each ad platform's policies, which can limit or reject some ads, especially in health-related industries.

Limitation of liability

Callback Clone is provided "as is." While we work to keep the service reliable and accurate, we are not liable for indirect or consequential damages arising from missed calls, mishandled bookings, or service interruptions, to the maximum extent permitted by law.

Contact

Questions about these terms? Reach us at hello@callbackclone.com.